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Shipping & Refund Policy

RoboGears Private Limited

At RoboGears Private Limited, we aim to provide reliable shipping and transparent after-sales support for electronics, robotics components, development boards, modules, tools, DIY kits, drone components, and related products.

1. Shipping & Order Processing

RoboGears uses reputed courier and logistics partners for order delivery across India. Orders may be shipped through Shiprocket-supported courier partners or other logistics providers selected based on serviceability, shipment type, delivery location, and operational requirements.

We aim to dispatch 99% of orders within 24 hours.

Orders placed before 1:00 PM, Monday to Saturday, are generally processed for same-day dispatch, subject to stock availability, payment confirmation, courier pickup availability, and public holidays.

For certain courier services, including Blue Dart, shipment processing and pickup cut-off times may differ.

Once dispatched, customers will receive available shipment/tracking information.

2. Estimated Delivery Time

Most orders are expected to be delivered within approximately 2–5 business days after dispatch, depending on the destination and courier serviceability.

Delivery times are estimates and may be affected by circumstances outside RoboGears' direct control, including courier delays, weather conditions, regional restrictions, remote locations, public holidays, or other logistics disruptions.

Where multiple products are ordered, RoboGears may dispatch them separately where required due to stock location, product characteristics, packaging requirements, or logistics considerations.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before the order is confirmed.

Shipping charges may vary depending on factors such as order value, shipment weight, dimensions, destination, courier availability, and the shipping service selected.

Where RoboGears offers free shipping above a specified order value or as part of a promotion, the applicable eligibility conditions will be displayed at checkout.

4. GST Invoice

All applicable orders are supplied with a valid tax invoice in accordance with applicable Indian tax regulations.

Customers requiring their GSTIN on the invoice for business purchases should provide accurate GST details before the order/invoice is processed.

Customers are responsible for ensuring that the GSTIN, business name, billing address, and other tax information supplied at the time of ordering are correct.

5. Damaged or Tampered Packages

Customers should inspect the external package at the time of delivery wherever reasonably possible.

If a shipment appears severely damaged, opened, or tampered with before delivery, customers should refuse the shipment where appropriate and contact RoboGears with their order details.

If damage is discovered after accepting delivery, contact RoboGears according to the claim periods described below.

We strongly recommend recording an unboxing video for valuable, fragile, electronic, or multi-component orders. Photographs or video may assist us in investigating missing-item, incorrect-item, or transit-damage claims.

6. 7-Day Manufacturing Defect Policy

Customers must report any suspected manufacturing defect within 7 calendar days of delivery.

Products confirmed to have a manufacturing defect may be eligible for replacement, subject to verification by RoboGears.

Customers may be required to provide:

  • Order/invoice details
  • Clear photographs of the product
  • Video demonstrating the reported issue
  • Relevant wiring/connections or setup details
  • Other reasonable information required for technical verification

For applicable products, the RoboGears technical team may perform troubleshooting or provide remote technical assistance before authorizing a return.

A product should not be returned without prior authorization from RoboGears.

7. No Change-of-Mind Returns

RoboGears does not accept returns or exchanges simply because a customer:

  • Changed their mind
  • No longer requires the product
  • Ordered the wrong product, model, specification, size, voltage, connector, component, or quantity
  • Purchased an incompatible product due to incorrect selection

Customers should carefully review the product title, specifications, compatibility information, images, description, and other product information before placing an order.

This restriction does not affect claims involving products that are defective, incorrect, missing, damaged in transit, or otherwise eligible for remedy under applicable law.

8. Missing, Incorrect or Transit-Damaged Items

Claims relating to:

  • Missing products or components
  • Incorrect products received
  • Incorrect quantity
  • Physical damage during transit

should be reported to RoboGears within 2 calendar days of delivery.

Customers should provide their order details together with clear photographs and, where available, an unboxing video or other supporting evidence.

RoboGears will review the claim before determining the appropriate resolution.

9. Return Shipping for Verified Defects

For an approved manufacturing-defect return, the customer may initially be required to arrange and pay for return shipping according to the return instructions provided by RoboGears.

Once the returned product is inspected and the manufacturing defect is verified, RoboGears will reimburse the approved return-shipping cost.

Where a replacement is approved, RoboGears will dispatch the replacement without additional shipping charges to the customer.

Customers should use an appropriate trackable shipping service and retain shipping receipts where reimbursement has been approved.

10. Warranty / Return Exclusions

A product may not qualify for replacement, refund, or warranty support where the problem results from circumstances including:

  • Incorrect installation or wiring
  • Incorrect voltage or current
  • Reverse polarity
  • Short circuit
  • Electrostatic/static discharge
  • Water or liquid damage
  • Physical damage after delivery
  • Improper handling or storage
  • Unauthorized modification
  • Soldering or desoldering where it causes or prevents verification of the fault
  • Modification of PCB/components
  • Misuse or abuse
  • Operation outside the product's specified limits
  • Damage caused by incompatible equipment or accessories

Electronics and robotics components should be installed and tested using appropriate technical procedures.

11. Replacement & Refund

For an approved manufacturing-defect claim, RoboGears will generally attempt to provide a replacement of the defective product.

If an appropriate replacement is unavailable or cannot reasonably be provided, RoboGears may issue a 100% refund of the eligible product amount.

Approved refunds will normally be processed through the original or otherwise appropriate payment method.

Banks, payment gateways, and financial institutions may require additional time to reflect a processed refund in the customer's account.

12. Order Cancellation

Customers may request cancellation while an order remains in an eligible pre-processing or pre-dispatch stage.

Once an order has been processed, packed, handed over to a courier, or dispatched, cancellation may no longer be possible.

Any applicable cancellation deductions or payment-processing charges must be disclosed to the customer and applied in accordance with applicable law and the payment provider's terms.

13. Product Compatibility & Technical Responsibility

Customers are responsible for checking product specifications and compatibility with their intended application before ordering.

RoboGears is not responsible for damage resulting from incorrect installation, wiring, voltage, polarity, programming, configuration, or operation outside the product's stated specifications.

Where practical, customers may contact RoboGears before purchase for product-selection or compatibility assistance.

14. Return Authorization

Do not send products back to RoboGears without receiving return authorization or instructions.

Unauthorized returns may result in processing delays or difficulty identifying the associated order.

Approved returns should be packaged safely to prevent damage during return transportation and should include the information requested by the RoboGears support team.

15. Contact & Support

For shipping, damaged-product, missing-item, replacement, refund, or warranty-related queries, customers should contact RoboGears through the official contact/support channels displayed on the RoboGears website.

Please include the order number/invoice number and relevant supporting information when raising a claim.